© Thomson Reuters 2023 All rights reserved. "I didn't have a single cashier come in one day until mid-morning," the worker said. and other days it just won't schedule at all until 1 p.m.," said a store worker who spoke on condition of anonymity. "Some days it will schedule one person on the entire front end from 7-11 a.m. system, which Wal-Mart developed with workforce software company Red Prairie, have thrown up some early problems. The new system is ostensibly designed to increase workforce retention, but it was not immediately clear how workers can get overtime hours, an important component of low-paying retail jobs.įears of a cut in overtime pay led to worker protests across three cities in China last month when Wal-Mart launched a new but different scheduling system for that market.Įlectronic schedules generated by the new U.S. Those with unfixed schedules will only be slotted when they say they are available and will not be expected to be available on short notice. From page 452 number 14-35 Several years ago Walmart instituted a new employee scheduling system that makes it more difficult for its employees to know for. The system allows some workers to have a fixed schedule with the same hours and days for up to six months. Labour activists, unions and politicians have been pushing retailers, including Wal-Mart, to offer more predictable hours for workers. The new system also aims to give employees more certainty over shifts and should cut down on requests for employees to work at short notice, a senior Wal-Mart official who did not wish to be named said. Wal-Mart began last year to try and improve customer service with faster checkouts and better-stocked shelves. "More hours are also available during times when the store needs to complete work to prepare for high customer traffic," he said. A Wal-Mart official familiar with the matter who did not wish to be identified said the company is re-allocating hours in stores to specific times and specific departments based on when customers are shopping.
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